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Common Questions to Ask an Auto Body Shop Before Hiring

Auto accidents are regrettably inevitable. So when it comes time to search google for “auto body shop near me”, the sheer number of possibilities can make your search difficult. To ensure you select the ideal shop for your specific requirements, here’s a list of key questions to remember to ask before making an appointment.

What type of services do you offer?

Before selecting an auto body shop, be sure to inquire about the services they offer. It is beneficial to know if the shop specializes in certain types of repairs or offers a full service. This information can assist you in determining whether the company will meet your individual requirements.

Are your technicians certified?

If you are looking for a reliable shop to take care of your vehicle, be sure to select one with certified technicians who have the skills and experience necessary. Certification from respected organizations like I-CAR or ASE serves as an assurance that the shop will provide superior quality services.

Can you provide an estimate?

Try to obtain a written quote prior to any work commencing in order to avoid any unexpected costs when the invoice arrives. This estimate should be comprehensive and provide an itemized account of parts and labor charges, along with an approximate timeline for the repairs being conducted.

Do you work with insurance companies?

When filing an insurance claim for damages, be sure to inquire if the repair shop is affiliated with your carrier. Many businesses have established connections with insurers and are able to expedite the claims process. Look for auto body shops that are knowledgeable about negotiating with insurance companies and can ensure your claim is settled as quickly as possible.

What kind of warranty do you offer?

A good auto body shop will stand behind their work and offer a warranty on the repairs they make. Make sure to ask about the length and terms of the warranty, and what it covers. For example, some warranties may only cover rust and corrosion, while others offer guarantees on paint and labor.

Do you use OEM or aftermarket parts?

When it comes to auto body repair, you have the choice between using either Original Equipment Manufacturer (OEM) parts or aftermarket parts. OEM are produced by the same maker of your car’s original components while aftermarket parts come from third-party companies. Both options come with benefits and drawbacks; so prior to committing be sure to ask which type of part is being used and why.

How long will the repairs take?

Before having your vehicle repaired, ask for a general timeline of when the work is estimated to be completed. Depending on the extent of damage and how busy they are, it may take days or weeks to finish, so make sure you can arrange alternate transportation in case repairs extend beyond the predicted date.

Will you provide a rental car or transportation?

If your car needs to be serviced for a while, you may have no other option but to seek alternate transportation. It’s important that you inquire if the auto body shop offers rental cars or any other means of getting around while your vehicle is being repaired. Some shops provide these services, others do not — so make sure to ask! This one isn’t a dealbreaker but it’s good to know.

Can you provide references or testimonials?

Before making your decision, it’s always a great idea to check reviews and testimonials from previous customers. This way you can get an understanding of the quality of work and customer service provided by the auto body shop. Don’t hesitate to take initiative when searching for references or reading online reviews.

What is your level of experience?

Pick a body shop with proficient technicians that can tackle any repair works your car needs. Inquire about the team’s level of expertise and how long they have been operating before making a decision. A newer business may have fewer proven results.


Careful consideration of these questions will ensure you find an auto body shop that not only meets your needs but also provides assurance that your vehicle is in expert care.

If you’re in the Augusta area and looking for a reliable paint and body shop, just search “auto body shop near me” to find us! Rick’s Paint & Body Shop provides certified technicians who deliver comprehensive services ranging from collision repairs to painting. With our commitment to superior workmanship and remarkable client service, we assure first-rate results each time.

Get an obligation-free estimate today using our online tool!

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