The Collision Repair Process

Rick’s Paint & Body is where collision repair know-how and experience meet top-notch customer service.

(706) 868-9904

251 Bobby Jones Expressway, Martinez, GA 30907
Mon – Fri : 7:30am – 6:00pm
Sat : 9:00 am – Noon
Sun : Closed

Night drop available


Rick’s Paint & Body offers convenient towing services to help our customers all over the CSRA. Our 24/7 availability means you’re never left stranded – after all, being involved in an auto accident is a terrible experience. When the worst happens, you have better things to worry about than how to get your car to the repair shop.

Step 1: In the Estimate Process area here at Rick’s Paint & Body, the vehicle is thoroughly inspected and all relevant data is recorded into our estimate computer systems. This data is compiled into an estimate that determines the cost of repairs. However, often there is hidden damage that can not be seen until after the vehicle is disassembled.

Step 2: Once the estimate is completed, the insurance company will review the estimate. There may be some negotiations on the price and procedures required to repair the vehicle. The insurance company will determine if the vehicle is even repairable. Once this process is completed, the repair process begins on the vehicle.

Step 3: In disassembly hidden damage is often found, and inner structure repairs are determined. Many times this will require scheduling insurance re-inspection and ordering additional parts.

Step 4: The required parts for your vehicle are ordered, and availability is checked. If a part needs to be special ordered, the order will be placed as soon as possible. Although many parts may arrive very quickly, the repair process cannot begin until the shop receives all of the structural parts.

Step 5: In the structure repair area, the unitized body is returned back to the factory specification. A sophisticated measuring system is used to monitor all phases in this area. A computer based measurement system is used to analyze the frame of your vehicle. This system assures an accurate repair.

Step 6: The Body Repair Department replaces the exterior panels, and all metal finishing that may be required. The vehicle begins to come back to life as sheet metal is installed and aligned. From here the vehicle will go to the paint preparations department.

Step 7: Paint Preparation is a critical step in the refinishing process of every vehicle. All panels are properly prepared for paint, then primed and sealed to assure good adhesion when the final top color and clear coats of paint are applied.

Step 8: Final moldings and detail pieces are put back on the vehicle in the reassembly area. All the vehicle’s systems are checked during this process. The vehicle is almost complete and ready for delivery!

Step 9: During the repair process the vehicle has likely accumulated dust from the repairs, so it’s important that the vehicle be completely cleaned. It will also be road-tested to ensure that everything is working properly. A final inspection will assure that the vehicle is restored to its pre-accident condition.

Step 10: Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained and the final paper work is completed. The customer drives away in the vehicle that has been restored to its pre-accident condition.

Leadership Team

Katie Campbell Smith


Tyler Smith


Murphy Menger

Estimator/Service Advisor

Rusty Campbell


Accepted Insurances

We’re Here to Help

Try our convenient online estimation tool using your smartphone!